Hackathons
Unlock innovative solutions by leveraging community-driven hackathons to solve real business challenges.
Host a hackathon
How it works
Define the Challenge:
Collaborate to create a problem statement that aligns with your business needs.
Engage Talent Communities:
Invite skilled participants from diverse tech communities to work on solving the challenge, so you can have access to a wide range of skills and fresh perspectives.
Facilitate Collaboration:
Provide participants with the necessary resources and platforms to collaborate effectively and deliver innovative solutions.
Evaluate & Implement Solutions:
Assess the outcomes, select the best solutions, and integrate them into your business strategy or product development.
CASE STUDY
Background
A leading company in the customer service industry was looking to implement an AI solution for its call center operations.
The Challenge
They wanted to build an AI model that could accurately process and understand customer interactions, improving efficiency and reducing operational costs, in a call center environment and within a tight timeline.
Needs
To Build and Train an AI Model
The client required an AI model that could understand and process natural language interactions, providing accurate responses to customer inquiries.
Rapid Solution Development
Given the tight timeline, the client needed to ensure that the AI model was developed quickly and to high technical standards, ensuring it would work effectively in real-world scenarios.
Team Collaboration and Management
The client needed help in assembling a team of highly skilled professionals, onboarding them quickly, and ensuring that they could collaborate effectively to deliver the solution on time.
Solution
Team Curation and Onboarding
Propel curated a diverse, skilled technical team that included experts in AI, natural language processing (NLP), and data science, all aligned with the client's needs.
Hackathon Environment
Propel created an intensive, hackathon-style environment where the team could work collaboratively to develop and train the AI model under tight deadlines.
End-to-End Management
Propel managed the entire project from start to finish, ensuring smooth communication, efficient collaboration, and rapid problem-solving throughout the development process.
Outcomes
Successful development and training of an AI model that could effectively process and respond to customer interactions. The project was completed within the required timeline. The AI model significantly reduced call handling time by 35% and improved first-contact resolution rates
Other business goals you can drive with propel:
We’ve worked with some of the world’s leading companies.
Got specific business goals?
We’ve got you covered. Speak to a member of our sales team to meet your business needs.
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